Thankfully, CloseBot has many fallback options in place to ensure your messages get sent. There are cases along the way where those fallback options get triggered and you may end up switching to using CloseBot credits or using a fallback model if enabled. This article will show you how to find out exactly why these errors occurred.

Clicking on a message in your Closebot dashboard is always the best place to troubleshoot. Any messages with an error will be orange or red. When you click on logs you will see the logs with those colors where you can click into to see the error message.

These are the different API key related errors you may see here:

BadRequestError, falling back to using credits

This happens when OpenAI had an issue connecting with our API request and we will try again but this time using the Closebot API key and using your credits.

Authentication Error with your OpenAI key, falling back to using credits

This error occurs when your API key is not valid. Check to make sure there is not a typo and/or go create a new key at platform.openai.com and paste that into your Modify Bot Settings. In any case, we will fallback to using Closebot credits to ensure this doesn't keep your message from sending.

Permission Error with your OpenAI key, falling back to using credits

When creating API keys in yours or an organization's account, permissions can be set for certain API keys. If you get this error you do not have permission to use this key here in Closebot. Check your permission settings or the admin of your organization's OpenAI access.

Rate Limit Error, falling back to using credits

Rate limit errors can occur when the limits on your OpenAI account have been reached and they will no longer process your requests with that key. Once again we will fallback to using CloseBot credits here. Learn more about usage tiers with OpenAI HERE

Not Found Error, falling back to using credits

This error happens when there was a connection issue while trying to pass your API key in our request. There are a number of possible reasons this error can happen but the best thing to do is create a new key, paste it in, and try again.

Permission Denied Error, falling back to using credits

See Permission Error above. This error is slightly different but has to do with user permissions set for this key that need to be changed in order for the key to work.

API Connection Error, falling back to using credits

This error occurs when our request failed using this API key and we will retry using Closebot credits.

Our attempt also failed... attempting fallback model

If you changed your Global Settings to turn on Allow Model Fallback you will get this error where Closebot's attempt to connect with OpenAI has also failed and we will try to process your message using your Anthropic fallback API key. This would only happen when OpenAI has downtime.

Errors can happen with our API keys so its a good idea to keep some Closebot credits loaded as fallback so your messages are still able to be processed.