Your CloseBot snapshot comes equipped with some super helpful tags that will automatically be added to your account after you connect to CloseBot. Learn more about how to toggle these on and off and ideas on how to use them to your advantage here!

Tags are auto-added in a few different scenarios. There are some tags that get added automatically with no way to turn them off (because they are awesome)... See the list of always-enabled tags here.

CloseBot adds this tag when all objectives in your list of objectives have been completed. Use this to trigger anything you want to happen when your bot has qualified your lead per your objectives

This tag is added any time the AI has successfully responded. You can use this to trigger any action you want within your system every time the AI responds to a contact. An idea would be to increment a counter and remove the tag to prepare for the next reply as a way to track the total number of contact responses happening per contact or per sub-account.

This is always on, but it's super helpful! It tags a contact when the AI is the one who booked the appointment for that contact.

If the AI has a hard time booking an appointment for some reason, this tag will get added on the contact. This is a great time to also trigger a notification to the business owner and/or turn the AI Off using the ai off tag and jump in to finish the booking with a human.

If CloseBot sees that a person is trying to speak with a human, the system will add this tag to the contact. It may be a good idea to have the addition of this tag trigger a notification to the business owner to step in.

A lot of the settings above are optional and will add tags in different scenarios. Keep in mind, you want to only turn on the scenario detection settings for scenarios that happen with your bot... If your bot will never be engaged with a potential spammer, don't turn on the AI Spam Detection setting, for example. The more of these options you turn on, the more likely a false positive or negative will be.

You'll notice that we show you different detected scenarios that come up in the dashboard along with a ✋ to signify whether or not the bot sent a response in that instance.

You'll see in the display above that there are several custom scenarios you can enable that turn the bot off. In each of these scenarios, the bot will not reply to that message, nor will it respond in the future unless you remove the tag ai off manually or with a workflow.

If you have the Aggression Detection enabled, this tag will be added to a contact when the bot is auto-disabled due to detected aggression. At this point you may want to notify the business owner about the upset contact.

If you have Goodbye Detection enabled, the bot will not respond to the message that caused this to be triggered, but it will still remain on in case the contact sends another message to the bot later.

If you have the Spam Detection enabled, the bot will add this tag along with the ai off tag if it detects that the contact may be a spammer performing something like a phishing attempt on you.

If you have the Bot Detection enabled, the bot will add this tag if it begins to expect that it is engaging with another bot. Along with this tag, it will also add the tag ai off. It is helpful to turn this on if you constantly find your bot engaging with other bots, wasting you money!

If you have the Custom Scenario Detection enabled, the bot will always keep its eye out for the custom scenario that you describe. If it detects this, it will add this tag and optionally add the ai off tag.