Your bot is all plugged in and rolling, but you find that some of the responses it gives aren't what you're hoping for. This article goes into how to identify why a bot gives a certain response so you can go into your settings and make educated adjustments.

There is ZERO mystery behind why your bot says what it does. Clicking a message tells you the EXACT reasoning why your bot said what it did. So if you're wondering why your bot said something, you are required to start here.

Here are some of the most common areas people mess up that causes undesired behavior. Check these out to make sure you're not making a no-no update to your objectives.

Objective Short Description too long, or in the wrong format - FIX HERE

Advanced training used incorrectly - FIX HERE

Learn exactly how the bot decides what to say by finding the Main Prompt tab as described below if you still don't know why your bot said something!

First, lets navigate to our CloseBot Dashboard. Here you will see all of your message history for each of your bots. You need to first locate the message. Use the search bar to search by Contact ID or message contents to make locating the message easier.

By clicking on a specific Contact ID you can see the entire conversation history for that contact. We can click on any of our messages to see the whole story of why the bot came up with that response.

After we clicked on a specific message we can see these different tabs which can be clicked on.

Summary - This summarizes the objective the bot was working on, whether or not errors occurred, lists finished objectives, etc.

Logs - This logs all of the external requests made from your bot. Green is good, orange means there was an issue, red means there was an issue that resulted in a change that we had to make on your behalf.

All Others - All other tabs are requests that we made to an AI model. You should focus on the last tab, which determines the final response from the bot.

Click this Main tab and inspect the instructions that you and CloseBot came up with to send to the AI. Ask yourself:

"Is there any information in here that is confusing the AI or conflicting with my objective description?"

"Does my objective description make sense and clearly tell the AI what it needs to do?"

This is the same tool that chat support uses to diagnose bot responses. You have all of the tools at your side to troubleshoot bot responses 💪

If you notice any prompting that could be confusing for the AI, find that section within your Bot Settings page and fix it 😊

If you want to test changes you make by running the exact same scenario again, you can do that within OpenAI's Playground. This walkthrough shows you how to do that!