The short description is a short statement that tells your bot what its objective is when it reaches this point. This is the most important part of your objective and should be the first place you come to edit when you're optimizing a bot's ability to correctly accomplish an objective.

Here are some guidelines you should keep in mind when coming up with the short descriptions for your objectives.

Through iterations of testing, we have found the best description is a short description (less than 25 words). The longer you make this, the harder it will be for your bot to find it as satisfied. Keep it short and sweet. If you need more room to clarify the short description that's specific to this objective, you can include that in the extra prompt area.

GOOD ✅

BAD - Too long... ❌

In addition to keeping it short, make sure it defines the goal to be accomplished and DOES NOT instruct the bot to ask a question. Let me show you what I mean.

GOOD ✅

BAD ❌

The short description is used within the bot prompting itself to sway the bot responses toward trying to accomplish this objective and determining whether or not the objective is satisfied.

You can see this in action by clicking any bot message in the dashboard and inspecting any prompt tab labeled Goal or Main.

The goal check prompting stage uses your short objective to determine whether or not the objective should be considered complete. You can see the highlighted sections where the short description is used to tell the AI what it is checking for.

The main prompting stage is the stage of the AI decision process where your bot finally decides what to say. This stage is built dynamically depending on how the conversation has gone up to this point and your bot settings.

Different descriptions can have drastically different outcomes. For example:

approximate timeline for wanting to sell property - The use of the word approximate means the bot is more likely to accept statements like "soon" or "later this year"

timeline for wanting to sell property - The bot will likely look for a specific timeline like "2 weeks" or "2-3 months" before it will be willing to complete this objective based on the description

positive interest in buying the product - The bot will look specifically for a positive confirmation that the person is interested instead of accepting any interest (positive or negative). Keep in mind, the AI will only update connected auto-update fields when an objective is completed.

interest in buying the product - Leaving "positive" out means the bot will look for any indication whether interested or not interested to determine whether the objective is complete